Frequently Asked Questions
Everything you need to know about shopping with True North Treasures. Can't find your answer? Contact us or email truenorthtreasuresca@gmail.com and we'll be happy to help.
Shipping and delivery
Where do your orders ship from?
Every order ships from suppliers inside Canada. Your package never crosses the border, which means faster delivery and no customs surprises.
Do you ship outside Canada?
Not at this time. We ship to addresses across Canada only.
How long will my order take to arrive?
Most orders leave within 1 to 3 business days. Handmade and small-batch items can take a little longer. Delivery estimates for your address are shown at checkout and depend on your location. Rural and remote addresses may take a little longer.
How much does shipping cost?
Shipping is calculated at checkout. The amount depends on your delivery address and the items in your order. You'll see any applicable shipping charges and discounts before you pay.
Why did my order arrive in more than one box?
We work with many Canadian makers and suppliers, so items from different suppliers ship separately and may arrive on different days. Any shipping charge is shown at checkout before you pay.
How do I track my order?
As soon as your order ships, we'll email you a confirmation with tracking where available. If your order includes items from more than one supplier, you may receive more than one tracking email.
Duties, taxes and payment
Will I pay duties or brokerage fees?
No. Because everything ships from inside Canada, there are no customs duties or brokerage fees at your door. Learn more on our no duties page.
Do you charge sales tax?
Yes. Like all Canadian retailers, we charge GST, HST or PST based on your delivery province. Tax is shown clearly at checkout.
What currency are your prices in?
All prices are in Canadian dollars (CAD), so there are no currency conversion fees on your card.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay and PayPal through our secure Shopify checkout.
Returns and exchanges
Can I return an item?
Return eligibility and any applicable request deadline depend on the item and supplier. Before purchasing, please check the product details or contact us to confirm the return terms for a particular gift. To request a return, send us your order number, the item and your reason for returning it. Please do not send an item back until we confirm whether it is eligible and provide return instructions. Where a return is accepted, items generally need to be unused, with tags and in their original packaging. Personalized or made-to-order items may not be returnable unless required by law.
Who pays for return shipping?
For change-of-mind returns, return shipping is the customer's responsibility unless otherwise stated. If your item arrives damaged, defective or wrong, contact us right away and we'll make it right.
How long do refunds take?
Once your return is received and approved, your refund goes back to your original payment method. Your bank may need a few extra days to post it. See our full refund policy.
Orders and gifts
Can I change or cancel my order?
Contact us as soon as possible. We can often help before your order ships, but once it's on its way we're unable to make changes.
Can I send a gift directly to someone else?
Yes. Simply enter the recipient's address as the shipping address at checkout. Since there are no duties, they won't face any surprise fees at the door.
Do you sell gift cards?
Yes. Our digital gift cards come in $10, $25, $50, $75 and $100, are delivered by email and can be used on anything in the store.
Can I order gifts for my business or team?
Absolutely. Visit our Corporate & Bulk Gifts page to request a quote.
Are your products made in Canada?
Many are, and we make it easy to tell. Every order ships from Canada from Canadian businesses, and products made in Canada are marked with a maple leaf and "Made in Canada" on their product page. Shop them all in our Made in Canada collection, or meet the makers in our Made in Canada gift guide.
Still have questions?
We read every message. Get in touch and we'll get back to you as soon as we can.