Refund policy

Last updated: 6 November 2026

We want you to love what you order. If something isn't right, we're here to help.

30-day returns

You can return most items within 30 days of delivery for a refund. Items must be unused and in their original condition and packaging, with any tags still attached.

Items we can't take back

For health and hygiene reasons, we can't accept change-of-mind returns on food and drink (including tea, coffee, honey, maple products and candy), soaps and personal care items, or gift cards. If one of these items arrives damaged or isn't what you ordered, it's still fully covered below.

Damaged, defective or wrong items

If your order arrives damaged or defective, or it isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, including shipping, at no cost to you.

How to start a return

Contact us at truenorthtreasuresca@gmail.com or 289-780-5262 with your order number and the items you'd like to return.
We'll reply within one business day with your return instructions and return address. Because our items ship from different Canadian suppliers, the return address can depend on the item.
Please don't send items back before contacting us, as we may not be able to match them to your order.

Return shipping

For change-of-mind returns, you're responsible for the cost of return shipping, and original shipping charges aren't refunded. We recommend a trackable shipping service. Return shipping is free when an item arrives damaged, defective or wrong.

Refunds

Once your return arrives and we've checked it, we'll email you to confirm. Approved refunds go back to your original payment method, and your bank or card provider may take 5 to 10 business days to post them.